Frequently Asked Questions
Open daily for your convenience, feel free to visit us anytime! We're located at:
Blk 3007 Ubi Road 1
#02-410 Singapore 408701
Monday-Saturday: 9am to 6pm
Sunday/PH: 9am to 5pm
Installment plans are available for OCBC Card Members for either 6 or 12-months payment with 0% interest. Eligible for items above $500.
|Delivery Type||Fees (SGD)||Timeframe||Remarks|
|In-Store Pick Up||$0||Monday to Saturday (9am - 6pm) |
Sunday & Public Holidays (9am to 5pm)
3007 Ubi Road 1, #02-410, Singapore 408701
|Standard Delivery||$10||2-5 days
10am - 12pm or 2pm - 5pm
|Weight Based: Less than 10kg = $10 Fees
• Any Thuasne Orthopaedic Support Products
|In-House Express||$35||1-2 days
10am - 12pm or 2pm - 5pm
• $300 min spending
• $180 spend on Wipes, Diapers & Underpads
• $180 spend on Milk Feeds, Protein Powders & Thickeners
• Any SpectraSpray Vitamin Products
Bed Transfers (Point A to Point B)
As much as we’d like to help, we’re only able to transfer beds that are purchased from us. Bed transfers are chargeable and includes dismantling from Point A, transfer and ultimately re-assembling it at Point B. Kindly write to us at email@example.com or drop us a text/call at +65 8501 1878 for bed transfer requests.
My House/Unit Is Not Accessible Via Lift Access
We appreciate the advance notice if there’s stairs involved with each delivery as additional manpower will need to be catered for. With that, additional charges may apply. Kindly reach out to us at firstname.lastname@example.org or drop us a text or call at +65 8501 1878 for more information.
We work with either Fedex or UPS for overseas deliveries. Charges are subjected to the product’s weight and country. Kindly write to us at email@example.com with the following details and we will get back to your with a delivery quotation:
We provide monthly rental for the following products: Oxygen Concentrators, CPAP/BiPAP, Feeding Pumps and more! Drop us an email at firstname.lastname@example.org or call us at +65 6223 0904 to find out more!
Monthly Rental Payments
Recurring monthly payments can be made via credit card here.
Alternatively you can pay via PayNow to our Business UEN: 200822869G . Do ensure to include your invoice number under the comment section, so we know who you are!
Product exchange and refund are on a case-by-case basis, subjected to a restocking fee as well as the management’s approval. For exchange and refund assistance, please write to us at email@example.com or drop us a text/call at +65 6223 0904.