Frequently Asked Questions
Where can we view the products?Our products are available for viewing at our showroom, with the option for cash and carry. Open daily for your convenience, feel free to visit us anytime! We're located at:
Blk 3007 Ubi Road 1
#02-410 Singapore 408701
Monday-Saturday: 9am to 6pm
Sunday/PH: 9am to 5pm
Do you accept installment payments?Definitely, installment plans are available for OCBC card members for either 6 or 12-months payment with 0% interest. Eligible for products above $500.
What is the delivery lead time?Deliveries are fulfilled as early as 1 to 2 days! We deliver daily from Monday to Sunday, including public holidays with 2 timeslot available; 10am to 12pm & 2-5pm.
How do I qualify for free delivery?Free deliveries are applicable for orders above $300! For products such as diapers and milk feeds, free delivery applies for orders above $100.
Aside from that, deliveries are charged at $35 per trip. Alternatively, you can arrange for your own 3rd party delivery or opt for self-collection at our Showroom.
My house/unit is not accessible via lift accessWe appreciate the advance notice if there’s stairs involved with each delivery as additional manpower will need to be catered for. With that, additional charges may apply. Kindly reach out to us at email@example.com or drop us a text or call at +65 8501 1878 for more information.
Do you deliver to an overseas address?Yes, we do, we work with FedEx & UPS for overseas deliveries. Charges are subjected to the product’s weight and country. For more information, kindly write to us at firstname.lastname@example.org with the following details for a delivery quotation:
Product Warranty, Exchange & RefundMore information on product warranty and coverage can be found here. Please note that transportation and home service calls are not covered within warranty and are charged at $35 per trip.
Product exchange and refund are on a case-by-case basis, subjected to a restocking fee as well as the management’s approval. For exchange and refund assistance, please write to us at email@example.com or drop us a text/call at +65 8501 1878.
What are the items available for rental?We provide monthly rental for the following products: Oxygen Concentrators, Hospital Beds, Wheelchairs, CPAP/BiPAP, Feeding Pumps and more! Visit our rental page here for more information!
How do I pay for my upcoming rental month?Recurring payments can be made here.
Alternatively you can pay via PayNow to our Business UEN: 200822869G . Do ensure to include your invoice number under the reference section, so we know who you are!