Frequently Asked Questions
Open daily for your convenience, feel free to visit us anytime!
We're located at:
Rainbow Care
Blk 3007 Ubi Road 1
#02-410
Singapore 408701
Operating Hours
Monday - Saturday: 9am to 6pm
Sunday & Public Holidays: 9am to 5pm
We accept Cash and PayNow options.
| Delivery Type | Fees (SGD) | Timeframe | Remarks |
|---|---|---|---|
| In-Store Pick Up | $0 | Monday to Saturday (9am to 6pm) Sunday & Public Holidays (9am to 5pm) |
Ubi Showroom: 3007 Ubi Road 1, #02-410, Singapore 408701 |
| Standard Delivery | $10 | 2 - 5 days |
Weight Based: Less than 10kg = $10 Fees Complimentary with: • Any Thuasne Orthopaedic Support Products • Any Thuasne Lymphedema Products • Any Thuasne Compression Garments |
| In-House Express | $35 | 1 - 2 days 10am to 1pm or 2pm to 6pm |
Complimentary with: • $300 min spending • $180 spend on Wipes, Diapers & Underpads • $180 spend on Milk Feeds, Protein Powders & Thickeners |
Bed Transfers (Point A to Point B)
As much as we’d like to help, we’re only able to transfer beds that are purchased from us. Bed transfers are chargeable and includes dismantling from Point A, transfer and ultimately re-assembling it at Point B. Kindly write to us at [email protected] or drop us a text/call at +65 8501 1878 for bed transfer requests.
My House/Unit Is Not Accessible Via Lift Access
We appreciate the advance notice if there’s stairs involved with each delivery as additional manpower will need to be catered for. With that, additional charges may apply. Kindly reach out to us at [email protected] or drop us a text or call at +65 8501 1878 for more information.
Overseas Delivery
We work with either Fedex or UPS for overseas deliveries. Charges are subjected to the product’s weight and country. Kindly write to us at [email protected] with the following details and we will get back to your with a delivery quotation:
Item:
Quantity Required:
Address:
City:
Postal Code:
We provide monthly rental for the following products: Oxygen Concentrators, CPAP/BiPAP, Feeding Pumps and more! Drop us an email at [email protected] or call us at +65 6223 0904 to find out more!
Monthly Rental Payments
Recurring monthly payments can be made via credit card here.
Alternatively you can pay via PayNow to our Business UEN: 200822869G . Do ensure to include your invoice number under the comment section, so we know who you are!
Product exchange and refund are on a case-by-case basis, subjected to a restocking fee as well as the management’s approval. For exchange and refund assistance, please write to us at [email protected] or drop us a text/call at +65 6223 0904.
