Terms & Conditions
Thank you for shopping at Rainbow Care! We appreciate your support and strive to provide everyone with a pleasant shopping experience. We also want to make sure that you are happy with the products that you have purchased.
1. Standard Exchange Policy
All exchange requests will have to be made within 3 calendar days of purchase. Please contact us directly via email or call us to seek assistance for your request.
All exchanges will be subjected to the following terms and conditions:
The item has to be unutilised and in its original packaging.A copy of the receipt and/or invoice or proof of purchase has to be provided for verification purposes.A restocking fee of 10% to 30% will be charged. This amount is dependent on the nature of products exchanged and will be determined by our customer service representatives.All exchange of items will have to be done in-store at our Ubi showroom, unless stated otherwise, and in a single transaction.Exchanges are limited to once per transaction. No further exchanges will be allowed.Where exchange items are priced higher, you will have to pay for the difference in price. Where exchange items are priced lower than purchased item, no cash/credit refunds will be given.If you require our assistance to collect/deliver the item, it can be arranged at a minimum fee of $35.00 / trip. Bulkier items may incur a higher transportation cost.All decisions by Rainbow Care will be final.
All purchases made will be deemed final, therefore refunds after receipt of items are generally not accepted. However we will refund transactions should a product be out of stock when the order was placed. Should you believe that a product defect exists, kindly write in to us at firstname.lastname@example.org and our service team will attend to your case.
All deliveries are handled by us unless stated otherwise. As deliveries may be delayed due to reasons beyond our control, please understand that we cannot be held liable for late deliveries. We appreciate your patience and understanding on this matter while our delivery team works to provide you with a smooth delivery. Should there be any issues with your delivery, kindly write in to us at email@example.com
4. Our Commitment
We are here to help make your shopping experience a pleasant one, and at the same time, create an awesome working environment for our staff.Please treat our team with respect. We will not tolerate any verbal abuse and aggressive or violent behaviour towards our team or other customers. If you have a complaint, we are here to help.