Frequently Asked Questions
What is the difference between CPAP and Bilevel?
CPAP (Continuous Positive Airway Pressure):
• Delivers a constant air pressure throughout the breathing cycle.
• Maintains a single pressure level, suitable for individuals who can tolerate a consistent pressure during both inhalation and exhalation.
• Commonly used for obstructive sleep apnea (OSA).
BiPAP (Bilevel Positive Airway Pressure):
• Delivers two distinct pressure levels—an inspiratory pressure (IPAP) for inhalation and an expiratory pressure (EPAP) for exhalation.
• Provides higher pressure during inhalation and lower pressure during exhalation.
• Prescribed for individuals who may have difficulty exhaling against a continuous pressure or those with specific respiratory conditions like COPD.
Why does BiPAP have so many modes? Which mode is suitable for me?
BiPAP (Bilevel Positive Airway Pressure) devices often come with multiple modes to cater to the diverse needs of individuals with different respiratory conditions.
The various modes allow healthcare providers to customize the therapy based on specific patient requirements.
Please provide us with your doctor's prescription, so we can customize the settings according to your requirements.
If I already have a bilevel mask, do I need another one for this machine?
Compatibility depends on the mask, connector and therapy configuration. Please bring your existing mask to our showroom so we can check its compatibility with this device before use.
Do you carry the adapter to connect my Oxygen Concentrator to my BIPAP / CPAP Machine?
Yes we do, kindly take a look at it here
Pressure Line Adapter
Why do we highly recommend our users to run the machine even if they are not using it frequently?
High humidity in Singapore may damage the machine if left unused for an extended period.
Therefore, we strongly advise users to run the machine for 30 minutes to an hour regularly, even if not in use. This helps prevent moisture from entering the machine, reducing the risk of malfunction.
What does carry in warranty mean?
In the event of any issues or service requirements with your product, please bring it to our showroom for assessment by our technicians. If you opt for collection from your location, transportation charges will be applicable.
Do you have rental units available?
We offer rental units for this particular model starting at $300 per month.
If you have any further inquiries or would like more information, please don't hesitate to contact us at +65 6223 0904 / +65 6931 7425. We'll be happy to assist you!
Do you have a showroom for customers to view the products?
Yes, please feel free to visit us at
Blk 3007 Ubi Road 1 #02-410 S408701 to find out more!
When should I do a General Servicing?
We recommend customers to arrange for general servicing at least once a year.
What number should I call if I face any issues?
Please feel free to contact us at: +65 6223 0904 / +65 6931 7425.
Who can I contact if I have questions about this product?
You may contact us via WhatsApp at
+65 8501 1878.
WhatsApp is recommended as you can send photos or videos, allowing us to understand the issue better and assist you more accurately.
For phone enquiries, please call us at
+65 6223 0904 /
+65 6931 7425.